I walked into my bank Pinnacle Financial Partners a few weeks ago, and my “Personal Banker” Cheryl Plummer said that Connie (Client Service Specialist) had some books for me . . . Would I like to read them?
Because I had used their “Learning Center” several times, and have them on my email distribution for my weekly “Monday Morning Coffee”, they knew of my passion for reading and learning and educating (sharing) about business and life purpose/quality stuff.
Connie gave me a veritable treasure trove (bag full of) books all of which I have been enjoying since.
While reading The Starbucks Experience 5 Principles for Turning Ordinary into Extraordinary by Joseph A. Michelli, I had several “AHAs”
First was the realization that I was reading a book that very clearly described to me why my loyalty to my bank . . . because the book came to me in an extraordinary way.
the 5 Principles?
- Make it your own
- Everything Matters
- Surprise and Delight
- Embrace Resistance
- Leave your mark
- The driver of the car who STOPPED on Harding Road during rush hour to allow Deb, me, and Apollo (dog) cross safely – We cross that road every morning and have done so for 18 months, and this was the ONLY car that has EVER stopped – remarkable!
- The photojournalist (I’m guessing) who I saw give his fresh cup of Starbucks coffee to a Homeless man and stop for a full conversation. I wonder what they talked about? They laughed together and hugged at the end.
- The auto mechanic who “Fixed the unfixable” oil pan leak in my car with an oversized plug (saved me @ $400) . . . He didn’t have to do this . . . When I came to pick up the car expecting to pay $400, the cashier only asked for $87 – Surprise and Delight!