Could it be that you expected “Luxury” but were only willing to pay “Discount” prices?
Were you CLEAR with your intentions and desires relative to the purchase?
How much research did you do before purchasing?
Did you study the features and compare them to other comparable products or services?
Once you got it, did you follow the assembly or Operating instructions?
If you were buying a service, did you do YOUR part by exercising diligence with following the process?
Did you set aside the time necessary to learn the use and features of this new thing?
and then, did you “Optimize your experience” by using all components?
Could your current dissatisfaction stem from something else going on in your life totally unrelated to this product/service that is distracting from the possibility of full enjoyment?
After authentically considering all of the above questions, whose fault is it?
“Expectations” define “Satisfaction” or “Dissatisfaction”
As we (the Vital few Real Estate Sales Professionals of Pareto Realty) guide folks through the process of buying or selling a house, we begin with “Discovery” of our clients’ expectations and then work to clarify and “validate” these expectations vs reality.
From that point forward, we have a baseline of reference and can move with confidence as we remind our client along the way.
With certainty, the only absolute rule is for all of us to have the expectation to be SURPRISED.
As folks hone in on their perfect next house, their expectations may shift (sometimes WILDLY) . . . and the best form of “managing expectations” is the granting and acceptance of PERMISSION for a change of mind.
Do all this . . . and “Satisfaction ratings” of the process and product SOAR!
Published by Barry Owen
Strategist-CEO of Pareto Realty
Real estate sales Professional
Inviter-Facilitator-Practicer of Open Space Technology
Opening safe space for people & organizations to self-organize around issues & opportunities BarryOwen.US
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