Bite me once . . .

Shame on you! Bite me twice . . . Shame on me! If you’re in the customer service business (which pretty much ALL of us are), one sure-fire way to prove you’re not irreplaceable is to bite a customer. Most people are smart enough to patronize only businesses at which there’s no biting. Of course, […]

Crank up the Volume – I can’t hear you!

Appropriate Volume is Important for Optimal Connectivity! Can you Hear now? Can you hear me NOW? * Can you hear me NOW? (My usual Font) Can you hear me NOW? Can you hear me NOW? Can you Hear me NOW? Can you Hear me NOW? This is reminiscent of what I consider to be BRILLIANT […]

and I thought you loved me as your FAVORITE customer . . .

There are companies who claim to be the “Leaders” in their industries. Some execute better than others. In truth, my experience is that it’s the companies which don’t brag about it who are the best Leaders. Too often, the self-professed “Leaders” lose their way as they attempt to fuel their increasingly large companies with new […]