Don’t ask for feedback if you’re going to discount the response

I’m often curious how many people/organizations really want feedback? Do they ask for it because it’s a cool thing to do? . . . or because they really want to improve and value their customer’s input? It’s easy to “discount” the feedback you get. This is a “Justification mentality” that could kill your reputation. “OH! […]

Your RSVP is your PROMISE!

I think there are a lot of people out there who¬†have no clue what “RSVP” means and therefore don’t know what to do with it when they see it (kinda like going to a fancy restaurant and not knowing what to do with all of those strange looking¬†forks and spoons). or Perhaps, there are people […]