Monday Morning Coffee – Paper

Ipad Ipod Iphone Driod Kindle Smart Phone GPS Internet Social Media Paperless How much of all of the above do you use? How much Paper do you use relative to “before?” How much more fulfilled, gratified, productive, and efficient do these gizmos make you? Are you really doing more – FASTER – or are you […]

Who makes the decisions?

At the risk of over-simplifying, every consumer experience (Including professional/Client relationships) has¬†two¬†components . . . The Product and the Process. In my view, it’s the job of the professional to handle the process in such a smooth and anticipatory way that the client may not even be aware that there IS a process . . […]