Who makes the decisions?

At the risk of over-simplifying, every consumer experience (Including professional/Client relationships) has¬†two¬†components . . . The Product and the Process. In my view, it’s the job of the professional to handle the process in such a smooth and anticipatory way that the client may not even be aware that there IS a process . . […]

Thinking of Buying or Selling a home? The ball IS in your court!

All of us, regardless of our respective professions, have endured the whole gambit of trials and tribulations in the past 4-5 years as the economy has done what it has done. There’s plenty of finger pointing that can still be done, but what’s the use of that? The real truth is that we have just […]