A Good LAST Impression . . .

Think about your most recent HORRIBLE, ABYSMAL, GROTESQUE, INEXCUSABLE, INFURIATING, customer service experience. This could be a restaurant, auto mechanic, Mortgage Lender, Hotel . . . Just about any business which you CHOSE to patronize. That’s right! You WERE (yes – past tense) their customer/client, and you probably made the decision to “allow them to […]