Don’t Forget Whom You Represent!

When a Professional agrees to work with a client, that professional owes the client a whole passel of “Duties” over and above the prevailing Legal Requirements of lesser levels of service. In Tennessee, a Real Estate Sales licensee does not “Represent” a home Buyer or seller unless there is a WRITTEN Buyer Representation (Agency) Agreement. […]

Who makes the decisions?

At the risk of over-simplifying, every consumer experience (Including professional/Client relationships) has¬†two¬†components . . . The Product and the Process. In my view, it’s the job of the professional to handle the process in such a smooth and anticipatory way that the client may not even be aware that there IS a process . . […]