Customer Service Pet Peeves

When I call, a human doesn’t answer the phone . . . EVER!

I fall into a vortex of phone menus.

They gather all the information – my account number etc – and when when I finally get to a real person, I have to give all that info again.

The website offers Chat for support . . . but there’s no response when I submit a query.

I go through the whole process of setting up my payment for the thing, I am buying, and the system freezes and tells me to call them.

The tech support people answer a different question than the one I ask.

The person doesn’t speak my language.

They don’t sound or act like they care.

I get the feeling that I am inconveniencing them by calling.

That new piece of equipment has no – NADA – NIL instructions other than the “Easy Setup Guide” which doesn’t work.

They assume I can write code and learn how to use this thing intuitively.

The support website has old information and downloads that require “updates” immediately after installation.

I use the on-line scheduling, so I won’t have to wait . . . and when I get there, I have to wait.

My water glass has been empty for 15 minutes.

The answer: “It’s Corporate policy”

and the list goes on . . .

Here’s what to do with all of this information.

Every time you are disappointed with a customer service experience, provide that company candid feedback and give them a 2nd chance.

If they screw up again, provide the ultimate feedback . . . FIRE THEM!

There are plenty of fish in the sea . . . no point in accepting lousy customer service.

There now . . . This wasn’t a blog post . . . It was a rant, and I feel much better now.

Thanks for listening!

OBTW . . . Don’t let YOUR business provide the above described level of customer service lest your company die on the vine.

 

Residential Real Estate Principal Broker and Founder of Pareto Realty, LLC. Creating the quintessential real estate firm with emphasis on "Live, Work, & Play" balance . . . and a true Performance Oriented environment for Real Estate Professionals. Serving the Real estate needs of Home Buyers and Sellers in Middle Tennessee.

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Posted in Consumer Blog, Life Rhythm Way, Pareto Realty, Real Estate Professionals

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License # TN 261476

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Pareto Realty, LLC - Woodmont Centre - 102 Woodmont BLVD Suite 242 - Nashville, TN 37205 615.502.2080 - Tennessee License #261476