Tonya Taylor Made me want to switch to Comcast

For many years, I’ve had a “love/Hate” relationship with #Comcast.

Actually more hate than love for most of these years. I have only kept them as my internet provider because they have the best (most stable) product (FAST and reliable internet).

My beef is that I had NEVER had a stellar customer representative experience. Any time I knew I would need to call customer support, I dreaded it like the plague. Long wait times – Rude Reps – Always SELLING me on stuff I don’t need or want . . . The bottom line is that my perception of every call was that it was a waste of my time . . . and I HATE it when other people are frivolous with MY time . . .


As I prepare to move the #ParetoRealty office into a new space where internet is provided, I have dreaded even the thought of making this disconnect call to Comcast, but I knew that I would need to do it 30 days early, so I bit the bullet and called yesterday.

I was prepared for unpleasant surprise(s), and I did, indeed have a doozy pop up – The 2 year agreement I signed 2 years ago somehow mystically morphed into a 3 year agreement all by itself.

The Rep was an engaging and FUN person with a positive attitude and friendly disposition. She assured me that she would get us through this glitch because she saw that I had been a customer for MANY years (Since the day they offered service Nashville).

As she worked on things, she checked back with me every couple minutes. I didn’t have that “Mushroom feeling” (Being put in a dark, damp place and fed feces).

She did, indeed, pull out ALL of the stops to sell me on sying with Comacast and assured me that I would regret leaving and that I would be back to them within a couple months. I knew that would not be the case because I am confident that the new office will have more than adequate internet speed and bandwidth for my needs.

We got the cancellation completed, and she told me she was Tonya Taylor, and she was glad she could serve me and that she looks forward to seeing me back at Comcast soon.

Tonya impressed me SO much, I actually started thinking of ways I COULD have Comcast, so this morning, I connected with Chat on Comcast to see if they could serve my Homestead #OwenHollow (Remote and barely on the grid) . . . Sadly, they cannot do it – The cost would be too high for just 1 customer.

Ah well – At least I know who to call if/when I DO reconnect with Comcast

We need more Tonyas in this world 🙂

Thank you Tonya!

More about this in todays Drive Time Video

Comcast Tonya Taylor

Posted by Barry Owen on Thursday, August 27, 2020

Relentless Accountability May Be Necessary

Most folks hate – yes – HATE accountability!

Many will shun accountability because they say it doesn’t work for them.

So if accountability doesn’t work, what does?

Are you just in that delusion cycle of chasing your tail – spinning in circles and not getting anywhere useful?

Have you adopted the fine art of naming the need to improve and then doing the same things expecting different results. Insanity defined.

NOTHING NEW WORKS for these people . . . EVER!

Lasting, significant change only happens when we solidify new habits.

According to this article:

  • Despite popular lore, it takes an average of 66 days for a new behavior to become a habit.
  • For some it takes less far less time (as little as 18 days) and for others it takes far more time (over 250 days).

The article doesn’t explore ways to decrease the time is takes to “set” a habit, so I’ll take the liberty of my observations while coaching Real Estate Sales Professionals.

My experience has been that, even when there’s an essential NEED to change, most people resist any form of accountability. My definition of accountability is simple: The person “holding you accountable” MUST be outside of your head – In other words, “Self-accountability” is rarely a long term solution.

Meet for no longer than 15 minutes every week to report TRUTHFUL action and then agree to the goal for the next week . . . nothing more.

With any habit forming, there must be establishment of ROUTINE such that there is persistent, CONSISTENT, right action.

In this way, we “normalize” this right action, and change happens.

Very few humans have the ability to maintain this level of discipline alone.

As a Principal Broker of Real Estate Sales firm, I know that many sales people who are independent suffer from “Roller-Coaster” results . . . The HIGHS are stratospheric, and the lows are catastrophic.

Learn to love accountability and enjoy consistent success.

Sabotaging your own success?

Posted by Barry Owen on Wednesday, August 26, 2020

Your most important daily decision

Your first important decision of every day is the FIRST decision of every day!


Even before our feet hit the ground, we likely define how the remainder of the day unfolds

Will today be an AMAZING day with lots of WINS and very few losses?

Is this to be a day chock full of HAPPINESS and JOY?

What if you’re dreading something about this day?

If we decide (choose) to go the route of the dark side – Doom and GLOOM, I assure you that a dark, ominous cloud will hang over our heads. Our level of productivity will also be dismal. We will find ourselves struggling to get along with – well – ANYONE and EVERYONE we encounter.

Of course, all of this avoidable . . . After all, we were the ones who chose this path.

Here’s the good news!

If, at any point throughout the day, we decide we want a kinder & gentler existence, we can so choose.

Or you can avoid all of the above by make the “right” decision before your feet hit the floor.

Your most important daily decision

Posted by Barry Owen on Tuesday, August 25, 2020

Focus Singularity

How often do you find yourself telling you to FOCUS?

We humans have created a toxic environment for focus.

Some might argue that maintaining focus on anything for any useful period of time is an impossible pursuit.

Let’s just give up on focus and work on being better multi-taskers.


How ’bout we each take responsibility for our own life?

Novel idea, eh?

That upon which we focus on expands.

The extent of the “success” of our life pursuits relies on our commitment to our singularity of purpose.

Let everyone else practice the “Jack of all Trades, Master of none” way.

Begin with Clarity!

When this thing is completed, what will it look like?

How will it feel?

How will it impact your life and lives of other significant people?

The answers to these questions frame the clarity that’ll provide the gift of knowing when we’ve arrived.

For this to work, you’re going to have to become a little less generous with your time and energy.

Create some boundaries by defining a daily chunk of time (At least 2 hours) in the morning during which you isolate yourself in a hermetically sealed space in which you have only the necessary tools to do this work of singular focus.

BEWARE! The entire world (especially those people closest to you) will conspire to interrupt and distract you from this mission.


Go into hiding in an undisclosed location if you must . . . Do whatever it takes to preserve this period of SINGULAR FOCUS each and every day.

Do this, and I assure you that you’ll get “there” faster than you can imagine . . .

and people will say your “new-found overnight success” is LUCKY!

We know the truth – That we diligently created this success over a long period of time with a daily habit of singular focus and doing the work necessary.

Lucky, indeed!

May the odds be ever in your favor!

I say more about this in today’s Drive Time Video

Where's your focus? Is it singular?

Posted by Barry Owen on Monday, August 24, 2020

Will Post COVID Training Return to IRL?

“IRL” = In Real Life

Maybe I’m just a cantankerous curmudgeon, but I miss learning with other people in the same REAL place.

For me, Virtual learning is less effective – less engaging – less “dimensional”.

We miss the real nuances of the “material” sometimes because it’s so easy for us multitask while “attending” virtual meetings/trainings. We don’t see “body language” other than facial expressions . . . or at all from those who choose to turn off video.

I’d venture to say that most people in virtual meetings are lucky to retain anything more than 50% focus on the information being disseminated.

The dimension I miss the most is the felt TENSION that we lose in a virtual space. In real life, we can actually INTERRUPT another participant to clarify or make a timely neglected point. In the virtual world, the moderator can (and most do) create an environment that negates any possibility of spontaneity . . . rather these fresh emergent ideas are relegated to the “chat” where they sit until the presenter takes a 10 minute breather to “respond” to these ideas which have hence become stale and somehow less important while parked in chat.

Will we “return to the REAL classroom” when the world re-opens?

I hope we will not have forgotten how to orchestrate a good, old fashioned, Spirited, dialog.

Having said all of that, I feel obligated to acknowledge a wonderful by-product of this Virtual environment . . . I’m witnessing people and families “Gathering Together” more frequently than we ever could have in pre-virtual times.



I think we’ll do just fine.