Dropped ball recovery . . . Saving face when you’re the one who dropped the ball

Like it or not, we ALL drop a ball once in a while. Whether it be that we allow busyness to distract us from business . . . or have a brain fart and simply FORGET to follow through . . . or one of our team members blows a gasket and fumbles his part […]

Don’t Assume – It makes an A__ out of U and ME!

The “problem” with most unappreciated professionals is their failure to brag on themselves. Failure to communicate your process in the beginning to your customer/client is heresy to those who seek excellence. It doesn’t matter how good and thorough and diligent you are in your work if you fail to enlighten those you serve with all […]

Don’t let the heat slow you down . . .

The first thing I saw on facebook this morning was a post saying Friday’s weather report calls for 107 Degrees in Nashville . . . Next post said “107” . . . WOW! That’s HOT! Don’t let the heat keep you down. Yesterday, I actually heard someone say: “It’s too hot to go to the […]

Monday Morning Coffee – The Heat is ON!

Good Morning! We are almost at mid-year! Today is 1/2 Christmas 🙂 About to enter the 3rd Quarter . . . “Summer Break” is @ 1/2 over . . . and the temperature outside this week will exceed 95 degrees most days This is a great time to assess how things are going in 2012 […]

Are you still listening?

Pandora Radio asked me: “Are you still listening?” We pay for each song we play, so we try not to play to an empty room” Don’t we ALL “pay for each song we play?” Whether it be the telling of a story, a simple conversation, a performance, a job we’re doing, a blog we’re writing […]