Kids, Puppies, and Storms

It’s all about unpredictability, but ya gotta love’m!

Why love them?

Because they’re so adorable, and they really do try so very hard.

Without them, life would be so banal.

Everything is moving along as usual . . . and then things get quiet . . . VERY quiet!

That’s when know something’s awry.

The kids stop singing and chattering . . .

The puppies go still . . .

The wind dies down, and the trees stop waving . . .

Silence!

Our minds make the shift from “Blissful Silence/Peace” to gut wrenching terror in about a nanosecond.

Yep! We know this sudden silence is too good (and sudden) to be true.

The Sh_T has hit the fan . . . or is about to hit the fan, and we have yet to discover/experience the mayhem under way.

All of these are forms of storms . . . That’s why we call them “storms”

They’re unpredictable and potentially unbelievably destructive.

This destruction could be “localized” wreaking havoc on a few selected people or wide ranging.

We’re surprised, and we must now respond.

The FIRST thing:

Take care of yourself!

Assess your personal well-being.

Take a moment to assess the scenario and arm yourself with the appropriate tools before taking action (Brooms, Mops, fire extinguishers, chainsaw).

Develop a “triage plan” . . . Seek the worst, most dangerous component of this carnage and focus on that first.

Decide to become the Leader you already are and rally whatever troops happen to be within earshot and COMMAND them to do very specific things.

Believe me, they WILL snap out of their stunned state and will respond and swing into action.

The first command?

“Call for help!” (911, Power Company, Kid’s Parents, Vet)”

Do what needs to be done until help arrives.

Every day, we all face these situations in our personal and business lives.

We are witnesses to tragic accidents, violent storms, criminal acts, and random happenings that jeopardize the safety of our clients’ business deals.

This is our burden of humanity, and we all know how to do it.

The truth is that only 1 person an any group will immediately rise to the challenge by proclaiming to be the LEADER by taking charge.

Will this person be you?

More about this here:

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Just keep on moving forward

There’s a distinct difference between moving away from something or someone VS moving TOWARDS something or someone.

Is your goal to do or undo?

Are you creating or destructing?

How’s your energy when you’re in the mode of moving away?

Is it wildly different than your energy as you move forward?

While driving, I play a little game with myself. Can I get from here to there and back without travelling on any of the same stretches of road?

When I miss a turn, do I turn around and go back, or do I continue forward and find a new and different way?

Same goes for everything you do.

Same goes with every relationship.

The scenery . . . It’s always changing as is the weather and the people and the circumstances.

It’s YOUR journey, and I think we all owe it to ourselves to choose a path of forward motion.

No apologies necessary!

How BOLD dare you be?

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Walkie Talkies and Marco Polo

I remember getting my first set of walkie talkies.

That was SO cool. I could give one to a friend, and we could roam the neighborhood talking to each other.

It added a whole new dimension to our play.

Every summer, I spent the mornings at the swimming club and the afternoons playing outside with friends or mowing lawns.

I was a swimmer, so my morning swim team work-outs started early (6 AM) and ended @ 8. Most of us stayed at the pool til lunch time, so we had a good, solid 4 hours of playing . . . We had Diving competitions, our own races, underwater endurance contests, ping pong tournaments . . . and one of our favorites was Marco Polo.

It’s been a LOT of years since I’ve even thought of those days until a few days ago when I was in a business building workshop.

The Workshop was at Pinnacle Bank (A great learning Organization that invests in the success of their banking clients), and the participants were @ 20 small business owners.

As the morning unfolded, we had many opportunities to dialog and brainstorm, and I heard more than a few members mention “Marco Polo”

For me, this was conflictive dissonance . . . What the heck is the relevance of Marco Polo in this meeting, and why/how is it a “game changer” in the eyes of these folks?

Not wanting to show my ignorance, I took note for later discovery and the meeting ended.

As soon as I got int front of the computer at the office, I googled “Marco Polo” and saw “Marco Polo App” with a freakin BEACH BALL logo and a heading that says:

Marco Polo Video Walkie Talkie

Cover art

OMG! 2 of my FAVORITE childhood memories doing great things for me as an adult 🙂

Click the link to hear more about it.

Using Marco PoloThese business owners are communicating with their teams and clients real time.

Essentially, this is video texting.

What’s so great about it?

No need for tapping the phone screen to write a text message . . . or using voice to text (which seldom gets the message right the first time).

Not only does the message come through clearly, it’s multidimensional because you can hear voice tonality and see facial expressions and body language.

I’m using this with my family, and it is SO much better than text or telephone.

My team doesn’t know it yet, but they are also going to be using it VERY soon.

This is as close to real communication in this digital world as you can get.

Give it a try!

No . . . This was not a paid advertisement

and yes . . . this IS a game changer, when it comes to communicating effectively!

 

 

 

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Oh the complexity of moving

Buying a house is likely the largest financial transaction of most people’s lives.

The stakes are high and the complexity of arranging financing, finding the right house in the right location at the right price that’s available when you want or need to move is nothing short of mind boggling.

We REALTORS understand this and have great empathy for our clients. We develop systems to keep the process flowing as smoothly as possible with minimal angst for our clients.

Somehow, we get to the closing table with smiles all around most of the time.

The part we REALTORS cannot do for the client is all that stuff that has to happen after the closing.

The “Closing” represents an opening of a whole new set of challenges for the home Buyer.

Coordinating movers while handling kids and pets and changing utilities and everything else that goes with whatever surprises crop up in the settling in phase . . . all the while still having to attend to their jobs and other obligations.

Where are the closest stores – the best pizza – the pediatrician – vet – Handyman . . . This is a new frontier to be discovered.

Of course, we REALTORS help when we can by being a resource for referrals to local merchants and service folks, but we cannot do this “work” for them nor can we mitigate the mental pressure our lovely Buyers are enduring.

I believe that the way we can best serve our clients to alleviate some of this stress is on the front end . . . while negotiating the initial contract . . . to build in some time buffer to allow for surprises.

Sadly, this is not always possible because both Buyers and Sellers have their own unique challenges.

The last thing I ever advise is for ALL of the movers to be scheduled to empty the house and then fill it all on the day of closing.

There’s no room there for error and the perfect scenario for anxiety attack.

So . . . Think about this stuff EARLY . . . while negotiating the deal . . . not just before the closing.

 

 

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Surveys are just more noise unless . . .

Within a nano second of completing any purchase, an email will arrive with a request for you to “complete a short survey regarding your recent experience”.

This request is showing up before you have even had the time to consider your opinion of the service you just received (or failed to receive).

If you’re anything like me, you don’t have time to answer all these surveys, UNLESS . . .

You are TOTALLY LIVID about the HORRENDOUS experience you just had in that establishment.

The gall of that company to screw up as badly as they screwed up and then ask for feedback.

This “salt in the wound” amplifies your dissatisfaction, and you will do anything and everything – you will stop your world – to tell them a thing or 2 (or more) about how wretched their product and service are and why they should be ashamed of themselves. In fact, you might even build a great case for other potential customers to AVOID AT ALL COSTS doing business with that company. Your final comment is: “I only rated a “1” because there wasn’t any way to rate less.”

Meanwhile, the person who was in front of you in the checkout line has a WONDERFUL experience. She hit the veritable jackpot. Everything she wanted was on sale, and she encountered the nicest salesperson in the world. There were some items she was not able to find, and this salesperson stayed with her to be sure she found everything. The survey shows up.

This welcomed opportunity to rave (positively) amplifies her elation, and she will do anything and everything – she will stop her world – to tell them a thing or 2 (or more) about how FABULOUS their product and service are and why they should be proud of themselves. In fact, you might even build a great case for other potential customers to go WAY out of their way to do business with that company. Your final comment is: “I only rated a “5” because there wasn’t any way to rate higher.”

Odds are decent that 20% of the people (1 out 5) will give angry feedback, and 20% of the people (1 out of 5) will give raving feedback . . . and the remaining 60% won’t comment at all.

If you’re the business owner, this is great information . . . It’s all feedback!

Some of these angry people are simply angry (crazy) people who are innately insatiable. We don’t need these folks as customers. Invite them to do business with your competitors.

Focus on providing a level of service and quality that “converts” that 60% of the folks . . . How can you engage them differently to increase their engagement and loyalty?

I think this begins with slowing down and paying appropriate attention to them while they’re shopping and pledging to being willing to do whatever it takes to help them get what they need or want . . . even if it means referring them to another business.

Do this, and ratings won’t be a problem

 

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Pareto Realty, LLC - Woodmont Centre - 102 Woodmont BLVD Suite 242 - Nashville, TN 37205 615.502.2080 - Tennessee License #261476